About the Company
ADV Communications Limited (ADV) is a joint-venture between Advantage Communications Inc., a Canadian Customer Relationship Management company, and the ICD Group. Founded in 1996, Advantage Communications Inc. (ACI) is a privately held outsourcing contact center that specialises in technical support, corporate help desk applications and other customised outsourced business solutions. ACI serves 40 companies across North America primarily in the technology industry, but its services also span the hospitality, retail, education, and health-care sectors. This joint venture marks the first time that ACI has ventured outside of Canada, where it has five centres in the Atlantic provinces, a region in which people consider themselves marine islanders and share Jamaica’s warm and welcoming culture. [1]
Advantage Communications Inc. (ACI) is a leading North American Contact Center outsourced service provider of Tech Support, IT Helpdesk and Customer Service. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of your business model and your brand. ACI’s contact centers are located in bilingual Eastern Canada and nearshore Jamaica, to provide scalable solutions, reliable business continuity, and the best-branded customer experience across the board. [2]
Its employees pride themselves in being a closely knit business, with an atmosphere similar to your home and family dynamic. As such they extend this treatment to all partners, suppliers, vendors and employees as they strive to make a difference in all they do and in the lives they touch.
Advantage Communications Headquarters:
25 Dominica Drive 2nd Floor,
New Kingston, Jamaica
Telephone: (876) 960-5537
Visit us online at: www.advantagecall.com
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References:
- ICD Group. Advantage Communications, 2019, https://icdgroup.net/adv/
- Advantage Communications. Press Release: Advantage Communications Expands Contact Center Operations With New Strategic Location in Jamaica, Published May 23, 2019, https://www.advantagecall.com/press-releases/advantage-communications-expands-contact-center-operations-with-new-strategic-location-in-jamaica
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