Work from home Customer Care Agents - Conduent (Montego Bay, Jamaica)

 

Are you passionate about assisting others? Are you results-oriented? Are you a good communicator? If your response is 'yes', we are looking for YOU!

DO NOT MISS THIS WORK FROM HOME OPPORTUNITY!

CUSTOMER EXPERIENCE ASSOCIATES

Responsibilities:

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements:

• Three (3) or more CXCS including English Language / High School Leaving Certificate/HEART Level 2 Certificate in any area.
• Must be able 100% flexible
• Internet speed test Upload 1.5mbps/download 5mbps
• Typing speed of 20 WPM or more
• Excellent problem-solving ability
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills

 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email applications to:  conduentjobsja@conduent.com

Learn more about Conduent