Customer Service Associates - Conduent Jamaica (Montego Bay)

Customer Service Associates needed- must be flexible to work any 8 hours shift within 24 hours, any 5 days of the week.

AIRLINE DEPARTMENT NOW HIRING CUSTOMER SERVICE ASSOCIATES (ONSITE)

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Attractive compensation package-with added performance incentives you determine your take home pay
• Free Transportation to Montego Bay Town Center
• Health Insurance Benefits- company paid
• Life Insurance coverage- company paid
• Free internet access
• Fingerprint Fee- company paid
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Telecommunications, Healthcare,  Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)

CUSTOMER SERVICE ASSOCIATE

Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns.  Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care

 Duties & Responsibilities 

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Prepares standard reports to track workload, response time and quality of input

Ideal Candidate

• Three (3) or more CXCS including English Language /High School Leaving certificate /Heart Level II certificate
• Flexible 8 hour shifts STARTING between 5:00 a.m to 10:00 p.m including weekends and holiday
• Excellent customer service and communication skills (verbal & written)
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills
• At least 2 months BPO Experience or 6 months client facing high demand customer service role

INTERESTED APPLICANTS MUST: Present a valid Government issued photo ID, Birth Certificate, TRN, NIS, Original Proof of Qualifications, and have a clean Police Record. Applicants may be subject to drug screening. 

Email applications to:  conduentjobsja@conduent.com

Learn more about Conduent